Customer Success Lead - US

Location - California based ideally - US travel essential

Salary - $120,000+ DOE

Noble Futures are currently recruiting for a world renowned Agricultural Technology leader dedicated to transforming the US livestock industry through innovative data and health solutions. My client is seeking a Customer Success Team Lead to bridge the gap between advanced technology and on-farm results.

In this crucial role, you will move beyond individual account management to drive the operational excellence of a specialised Customer Success Management team. You will be the architect of their daily success, overseeing workload allocation across a diverse portfolio of producers and leading the performance management strategies that ensure long-term retention and growth.

Key responsibilities

• Lead the day-to-day management of the CSM team, including workload allocation, performance management, coaching and capability development. 
• Own the end-to-end escalation pathway for customer issues, collaborating with TSM, Technical Support, Sales and Operations to resolve issues efficiently.
• Support CSM’s with on-boarding and management of complex and high value customers.
• Identify and escalate risks proactively whilst recommending improvement actions to mitigate customer, product or operational challenges. 

Key requirements

• Minimum of 5 years in customer success, technical support, on-farm technology or related customer-facing roles.
• Proven experience leading small-medium size teams OR mentoring customer-facing staff.
• Background in agriculture - ideally dairy - with understanding of farming systems, workflows and Smart Farming technologies.

In this role you will oversee on-boarding for new customers to ensure a smooth transition from sale to deployment and ongoing adoption. As such, this will require a significant amount of travel across the US and globally.

Please reach out to George Eyre - geyre@noble-futures.com for more information. Applications close on the 18th March.